FAQ

Shipping

Q: How long does delivery take?
A: Standard shipping takes 3–7 business days within the US. Orders are processed the same or next business day.

Returns

Q: Can I return my items?
A: Yes, within 14 days of delivery. Tags must be attached and items unworn. Final sale items cannot be returned.

Sizing

Q: How do I choose the right size?
A: Please refer to our Size Guide. Still unsure? Contact us with your measurements — we’ll help you select your best fit.

Order Help

Q: I made a mistake in my order. Can I change it?
A: Email us at info@pki-u.com as soon as possible. If the order hasn’t shipped yet, we’ll do our best to adjust it.

Care Instructions

Q: How should I wash my lingerie?
A: Hand wash in cold water with gentle detergent. Lay flat to dry. Avoid bleach and tumble dryers.