FAQ

Shipping

Q: How long does delivery take?
A: Standard delivery usually takes 3–7 calendar days after dispatch within the contiguous United States. Orders are processed the same or next business day. Delivery times may vary by destination and carrier conditions.

Returns

Q: Can I return my items?
A: Yes, within 14 days of delivery. Tags must be attached and items unworn. Final sale items cannot be returned.

Sizing

Q: How do I choose the right size?
A: Please refer to our Size Guide. Still unsure? Contact us with your measurements — we’ll help you select your best fit.

Order Help

Q: I made a mistake in my order. Can I change it?
A: Email us at info@pki-u.com as soon as possible. If the order hasn’t shipped yet, we’ll do our best to adjust it.

Care Instructions

Q: How should I wash my lingerie?
A: Hand wash in cold water with gentle detergent. Lay flat to dry. Avoid bleach and tumble dryers.