Refund policy

We truly hope you love your PKI-U pieces, but if something’s not quite right, we’re here to help. We accept returns and exchanges within 14 days of the delivery date under the conditions outlined below.

🛍️ Returns

You may return any eligible item within 14 days of receiving your order, as long as the item is unworn, unwashed, in its original condition, and with all tags attached.

Once the tag is removed, the item becomes non-returnable and non-refundable. This policy is in place to protect hygiene and ensure quality for every customer.

Sale and promotional items are eligible for returns and exchanges under the conditions above, unless clearly marked “Final Sale” on the product page before purchase.

Items marked “Final Sale” cannot be returned or exchanged for a change of mind or sizing preference. This does not affect your rights regarding damaged, defective, or incorrect items, or any rights required by applicable law.

To start a return:

Please note:

Original shipping fees are non-refundable. Return and exchange shipping fees are covered by PKI-U (the brand), unless the item is a Final Sale item.
Refunds will be processed to your original payment method once the return is received and inspected.

🔁 Exchanges

Need a different size or color? We’re happy to help, as long as the item is still in its original condition with the tag attached.
We offer size and color exchanges within 14 days of delivery. Items with the tag removed are not eligible for exchange.

To start an exchange:

Email our team at info@pki-u.com with your order number and preferred exchange details.

💰 Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved. Approved refunds will be issued to your original payment method. Your bank or payment provider may take additional time to post the refund. Original shipping fees are non-refundable, except for damaged, defective, or incorrect items.

⚠️ Damaged or Defective Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your package. We’ll make it right with a free return or exchange — no extra charges.
Please email clear photos and a brief description of the issue to info@pki-u.com.

📌 Important Notes

Items without original tags, worn or washed items will not be accepted.
Final Sale items, gift cards, or promotional giveaways are non-returnable.
We are unable to accept returns or exchanges for items purchased outside of pki-u.com, such as Amazon or other third-party platforms.